Closing the Gap Between Knowing and Doing Webinar Series
As a long term client of MedicalGPS, LLC, we have consistently found theon-line M3-Patient Experience survey they provide to be an invaluable component of our organization's continued success. Rather than relying on antiquated patient satisfaction surveys that are only administered on occasion, the 'live' feedback and detailed monthly reports we receive from M3-Patient Experienceprovides us with the data we need to help ensure our patient's overall experience is the best it can be when visiting our many state wide practice site locations.The timeliness and quality of the M3 instrument, combined with the exceptional client support provided by the MedicalGPS® staff is truly a winning combination for any organization seeking to maximize their patient satisfaction efforts.
I liked all the questions in your survey and could honestly not think of anything I felt was not covered. It is really an electronic work of art. You are to be highly commended. I can recommend it highly, and you can quote me on that!
MedicalGPS, LLC
1616 Westgate Circle
Brentwood, TN 37027-8019

615.467.6338
info2@medicalgps.com

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10 Steps to Maximizing Patient Loyalty: How to Effectively Use Real-time Patient Feedback to Effect Positive Change within a Physician Group Practice

To save you having to read a long introduction to this article, below is the short, bulleted list regarding how to use real-time patient feedback to effect positive change within your physician group practice.  
Following the list you will find real-world, physician practice applications for each step.
  1. Enlist the support of physicians and other leadership
  2. Ask patients about their care experience using a systematic method
  3. Gather and process patient feedback continuously
  4. ACT on patient feedback straightaway when appropriate
  5. Pass along patient compliments soon after the patient’s visit
  6. Coach & counsel (when needed) soon after the patient’s visit
  7. Provide physicians with practice-unique results & data comparisons
  8. Analyze patient feedback to identify improvement opportunities
  9. Collaborate with key decision makers -- create viable action-plans
  10. Execute action-plans - Measure, Monitor, and Modify as needed
Using M3-Patient Experience, MedicalGPS’ proprietary real-time patient feedback system, the 10 steps listed above can be, and indeed are routinely employed in physician practices all across the country to improve and sustain high levels of patient loyalty and satisfaction.  Recently Marty Hudson, MedicalGPS’ president, and I had the opportunity to work closely with eight better-performing physician practice groups that utilize M3-Patient Experience.  Our case study revealed several recurring best-practice management techniques. The eight case study physician groups were selected as a result of either; their ability to substantially improve patient satisfaction over time, and/or demonstrating their capacity to sustain outstanding levels of patient satisfaction long-term.  
Below are some of our findings and other real-world experiences.
  1. Enlist the support of participating physicians and other leadership
As was the case with each of the eight case study groups, before embarking on any service improvement project, enlisting the support of physicians and other key decision makers is essential to achieving success.   Some practical ways to involve your team may include--- read more.