Loyalty - Beyond Patient Satisfaction
Download a copy of "Loyalty - Beyond Patient Satisfaction", MedicalGPS' presentation during the MGMA National Conference in Las Vegas. Learn and implement successful methods to improve the patient experience using MedicalGPS' web-enabled tools, employed by thousands of physician practices across the U.S.
Loyalty -- Beyond Patient Satisfaction contains:
- Compelling reasons why physician practices must move beyond measuring patient satisfaction to fostering increased patient loyalty
- Research about how patient loyalty impacts physician practices
- Primary, Secondary, and Tertiary factors contributing to patient loyalty
- Strongest predictors of patient loyalty
- Correlation analysis of key touch-points of the patient's experience as it relates to patient advocacy-loyalty
- Ten ACTIONABLE items for implementation, allowing your practice to maximize patient loyalty.
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