St.Vincent Physician Network Partners with M3-Patient Experience, MedicalGPS’ Real-time Patient Feedback System
Indianapolis, Indiana & Brentwood, Tennessee – MedicalGPS®, LLC (MGPS), a Middle Tennessee company specializing in the delivery of services and products that provide actionable information to the fingertips of healthcare professionals, recently announced that St.Vincent Physician Network, (SPN), a network of 102 physicians and healthcare providers with locations in and throughout central Indiana, will deploy M3-Patient Experience, MedicalGPS’ real-time patient feedback system.
"The leadership team of St.Vincent Physician Network considered several patient satisfaction survey options. We discovered that traditional patient satisfaction surveys did not meet our needs to have real-time, on-going patient feedback. Understanding the patient’s needs and having the tools necessary to effect positive change on behalf of the patient is essential to sustaining a culture of service excellence and our brand promises. MedicalGPS' M3-Patient Experience solution provides the actionable information we need to improve our patients’ experiences.” |
About M3-Patient Experience
M3-Patient Experience allows St.Vincent Physician Network patients to provide feedback directly to their provider from the comfort of their home via a secure, HIPAA compliant Internet web portal. Patient feedback is delivered real-time directly to St.Vincent Physician Network providers and leadership via GPSMapping®, MedicalGPS’ healthcare Business Intelligence system. St.Vincent patients enjoy the ease of use of M3-Patient Experience and are quickly and easily guided though a set of easy-to-understand questions related to their visit -- from beginning to end -- including; appointment scheduling, check-in, rooming, vitals, provider-patient encounter, messaging, ancillaries, checkout, and billing. By investing in M3-Patient Experience, St.Vincent Physician Network continues to demonstrate its genuine dedication to serving and caring for, and indeed partnering with, each and every patient in an extraordinary way.
About St.Vincent Physician Network
St.Vincent Physician Network is affiliated with St.Vincent Health, a nonprofit, spiritually-centered health care system, sponsored by Ascension Health of St. Louis, MO, the nation's largest Catholic health system. St.Vincent Health is Indiana's largest healthcare employer, with 18 health ministries serving 45 counties in central Indiana. The St.Vincent Health ministry includes St.Vincent Indianapolis Hospital; St. Joseph Hospital in Kokomo; Saint John's Health System in Anderson; St.Vincent Carmel Hospital; St.Vincent Women's Hospital; St.Vincent Pediatric Rehabilitation Center; St.Vincent Clay Hospital in Brazil; St.Vincent Frankfort Hospital; St.Vincent Jennings Hospital in North Vernon; St.Vincent Mercy Hospital in Elwood; St.Vincent New Hope; St.Vincent Randolph Hospital in Winchester; St.Vincent Stress Center; St.Vincent Williamsport Hospital; Peyton Manning Children's Hospital at St.Vincent; St.Vincent Heart Center of Indiana; St.Vincent Seton Specialty Hospital; and St.Vincent Physician Network.
About MedicalGPS®, LLC
MedicalGPS is based in Brentwood, Tennessee and specializes in the delivery of services and products that provide actionable information to the fingertips of healthcare professionals. Unique to MedicalGPS' product offerings is M3-Patient Experience, a state-of-the-art real-time patient feedback system that monitors, measures and maximizes patient loyalty and patient retention. Using GPSMapping®, MedicalGPS' proprietary Business Intelligence information system, physicians, administrators and other healthcare decision makers have access to a full array of internet-based decision support tools including M3-Patient Experience as well as; chronic disease management modules, provider-to-patient connectivity, financial & clinical benchmarking dashboards, coding profiles, payor mix & reimbursement trends and other tools designed to maximize the patient’s experience and optimize care.