Survey Responses Soar as Iowa Heart Center Deploys M3-Patient Experience

Iowa Heart Center, P.C., one of the nation’s premiere cardiology, vascular and cardiovascular surgery practices recently deployed M3-Patient Experience, MedicalGPS®, LLC’s real-time patient feedback system and has watched as patient response rates have soared.

 

“The patient response rate has been, and continues to be simply outstanding! Iowa Heart Center is indeed establishing a new benchmark when it comes to generating patient feedback. What is equally impressive is Iowa Heart Center continues to generate significant M3 patient survey responses, day in and day out, long after the initial go-live date.”

-Marty Hudson
President, Co-Founder
MedicalGPS, LLC



“The critical factors related to Iowa Heart Center’s successful deployment and adoption of M3-Patient Experience really came down to three basic things; the organization’s desire to have, and commitment to act on the patient’s feedback, our willingness to embrace change and innovation, and, the support we continue to receive from MedicalGPS.

Since the founding of Iowa Heart Center in 1970, the physicians, staff, and administration of Iowa Heart Center continue to be dedicated to providing quality, leading-edge, compassionate care to our patients and their families. That dedication to being the best has led us to select M3-Patient Experience. M3’s real-time patient feedback allows us the opportunity to preserve, and even further advance our culture of service excellence and compassionate care.

As a word of testimony, if your healthcare organization is looking for a real-time patient feedback system, I highly recommend M3-Patient Experience and MedicalGPS.”

-Sam Ayers
Associate Administrator
Iowa Heart Center, P.C.

 

Patients are invited to take the M3-Patient Experience survey when they arrive for their appointment by having support staff personally ask, and then hand the patient a small post-card size “invitation”, or by sending the patient an auto-generated e-mail with an embedded link to take the survey via a secure web portal.

About M3-Patient Experience (Click here to view M3 Movie)
M3-Patient Experience is an internet-based HIPAA compliant secure patient web-portal enabling physician practice leadership the capability to continuously monitor, measure and maximize patient retention and patient loyalty. M3-Patient Experience monitors each segment of the patient’s experience, from beginning to end, including; appointment scheduling, check-in, rooming, vitals, provider-patient encounter, messaging, ancillaries, checkout, and billing. M3-Patient Experience captures patient feedback electronically, eliminating manual survey tabulation. Patient feedback is delivered real-time directly to providers and leadership via GPSMapping®, MedicalGPS’ healthcare Business Intelligence Solution.

About Iowa Heart Center
Since its founding as a one-physician practice in 1970, Iowa Heart Center's focus has remained the same: to provide quality, leading-edge, compassionate care to its patients and their families. That dedication to being the best has helped Iowa Heart Center grow to one of the premiere cardiology, vascular and cardiovascular surgery practices in the nation. Today, Iowa Heart Center has grown to more than 60 cardiologists and surgeons who specialize in the care of the heart. Iowa Heart Center physicians perform more procedures annually than any other group in the state of Iowa, and are respected for their aggressive treatment and prevention of cardiovascular disease. Iowa Heart Center operates full time clinics in Des Moines, West Des Moines, Ames, Carroll, Council Bluffs and Fort Dodge, and visits an additional 30 Iowa and Missouri communities on an outreach basis. Iowa Heart is also proud to offer centers of excellence for vascular disease and electrophysiology, as well as a vein center, lipid clinic and CT screenings for coronary artery disease and lung cancer.

Click here to learn more about Iowa Heart Center.

About MedicalGPS®, LLC
MedicalGPS specializes in the delivery of services and products that provide actionable information to the fingertips of healthcare professionals. Unique to MedicalGPS' product offerings is M3-Patient Experience, a state-of-the-art real-time patient feedback system that monitors, measures and maximizes patient loyalty and patient retention. Using GPSMapping®, MedicalGPS' proprietary business intelligence information system, physicians, administrators and other healthcare decision makers have access to a full array of internet-based decision support tools including M3-Patient Experience as well as; chronic disease management modules, provider-to-patient connectivity, financial & clinical benchmarking dashboards, coding profiles, payor mix & reimbursement trends and other tools designed to maximize the patient’s experience and optimize care.

Click here to learn more about MedicalGPS.

 

 

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