Jacksonville Heart Center Utilizing M3-Patient Experience to Create a Culture of Service Excellence
Jacksonville, Florida, April 25, 2008 – Jacksonville Heart Center (JHC) recently entered into a multi-year agreement with MedicalGPS, LLC (MGPS) to utilize M3-Patient Experience, MGPS’ on-line patient survey system, allowing JHC leadership the capability to capture continuous real-time patient feedback. As evidenced by their years of dedication to caring for and serving the citizens of Jacksonville, and the surrounding communities, JHC’s greatest satisfaction comes from changing the lives of patients who choose JHC for their Cardiology care. JHC’s goal is to provide their patients with the best patient experience from start to finish. Years of experience have provided JHC with unique skills, which allow them to offer compassionate care in a comfortable, safe environment.
“MedicalGPS’ system of continuously monitoring patient feedback has been very effective for Jacksonville Heart Center. One of the features we find especially useful is the real-time email notification. As the CAO, because of the efficiency of the M3 reporting system, I’m able to review every patient notification upon receipt, and in-turn, forward the one-page synopsis on to our physicians and practice staff for their review. Having real-time patient feedback, soon after the patient’s visit, serves us well as we strive to create and sustain a culture of service excellence.” |
More than just a real-time patient “satisfaction” survey, M3-Patient Experience provides a comprehensive review of competence, courtesy, and insight into the level of compassion enjoyed by Jacksonville Heart Center’s patients as part of their healthcare experience.
For more information, or to schedule an interview with one of the co-founders of MedicalGPS, LLC Contact Jerry Stone, (615) 467-6338 or E-mail jerry@medicalgps.com.