Listening and Taking Action Curtails Litigation
by Jerry Stone
Everything we continue to read points to the patient-provider relationship as THE key factor in determining whether or not the patient is likely to pursue litigation. Listening to patients and taking action based on their feedback, when appropriate, will help you and your organization do just that – curtail litigation. Using MedicalGPS’ M3-Patient Experience real-time patient feedback system, you will find yourself well equipped to “listen to” up to 100% of your patients if needed, and be able to act on their feedback immediately following the patient visit when necessary.
Click here to watch the M3-Patient Experience video.
The importance of listing to, and acting on patient feedback was again made very clear to me in an article I read just this past weekend titled,
"A Friendly Approach to Reducing Medical Malpractice Litigation",
an article by Aaron A. Bucco (2006) in bepress Legal Series.
Here’s an excerpt from that article:
"Acknowledging the physical and emotional needs of patients has the potential to effectively stop the patient from demanding, through litigation, what they are currently not receiving… attention. This is not to suggest that all medical malpractice claims arise out of a selfish desire to be noticed. Doctors do, however, have a tremendous amount to do with patient satisfaction beyond mere relief of symptoms. Attention to a patient through listening skills, compassion, and other communication techniques not only reduces the risk of patient-doctor miscommunication leading to medical error, but also relaxes the patient and allows the doctor to properly influence recovery." |
We welcome you to read the article in its entirety at: http://law.bepress.com/expresso/eps/1600. We hope you enjoy the article.
If we can help you and your organization effectively and efficiently obtain real-time patient feedback, please feel free to contact us on-line at MedicalGPS, or if you would like to talk with us, please feel free to call us direct at (615) 467-6338.