Patient-to-Provider Connectivity: Improving Customer Service, Workflow Efficiency, and Patient Safety
BY JERRY STONE

More and more consumers are Internet savvy these days, which means more and more of your patients are Internet savvy as well. In a recent study by the Saint Francis Family Medicine Residency Program and University of Tennessee College of Medicine, Memphis, “Are Your Patients Ready for Electronic Communication?”, by Allen L. Pelletier, MD, FAAFP, Greggory R. Sutton and Raymond R. Walker, MD, MBA, (read the entire article here; http://www.aafp.org/fpm/20071000/25arey.html), it was reaffirming to learn that the vast majority of the patients they surveyed had access to the Internet. Of the patients surveyed, 88% indicated they had access to the Internet.

Since 1994 we have worked in collaboration with hundreds of physicians from all across the country from many diverse medical specialties, studying medical practice office processes and workflow. It is truly exciting to witness the favorable impact technology and automation is having on workflow and process improvement within healthcare, and specifically, the physician office practice. As we observed the arrival of the Internet and the proliferation of broadband connectivity, coupled with the willingness and desire of more and more patients to use the Internet to communicate with their physician, we have, and are, witnessing how the Internet is vastly improving the efficiency of the delivery of healthcare. That efficiency, delivered with a healthy dose of compassionate care and outstanding customer service, is doing far more than just improving workflow and process efficiency – it is revolutionizing the delivery of healthcare in America.

In response, MedicalGPS offers MyP2P. MyP2P is MedicalGPS’ web-based Patient-to-Provider content management system, which allows you and your practice to take advantage of this rapid consumer/patient adoption of Internet technology. MyP2P allows your patients to efficiently and effectively communicate with you, their physician, as well as other members of their healthcare team via a HIPAA compliant secure web portal. Utilization of MyP2P creates the potential for healthcare organizations to: substantially increase workflow efficiency, achieve or sustain outstanding customer service/patient satisfaction, and maximize patient safety. Some of the MyP2P features and functionality include:

If you would like to learn more about MyP2P, or any of the other products and services offered by MedicalGPS, please feel free to contact us on-line at http://www.medicalgps.com/, or if you would like to talk with us, please feel free to call us direct at (615) 467-6338.