M3-Dental Experience™, MedicalGPS’ Patient Experience survey system, continuously monitors, measures, and assists your leadership team with maximizing patient retention and patient loyalty.

Dentists, oral surgeons, orthodontists, frontline support staff and other dental care decision makers see the real-time positive results of providing outstanding customer service and compassionate care.

How M3-Dental Experience works:

Fred Lee, the author of the best selling book, If Disney Ran your Hospital 9 ˝ Things You Would Do Differently , states:

“There are three levels of caring – competence, courtesy and compassion.”

M3-Dental Experience provides an assessment of competence and courtesy, and insight into the level of compassion enjoyed by your patients as part of their dental care experience.

After spending a considerable amount of time and energy reviewing and evaluating MedicalGPS’ automated real-time patient feedback system, M3-Dental Experience , the following assessment was offered:

“I liked all the questions in your survey and could honestly not think of anything I felt was not covered. It is really an electronic work of art. You are to be highly commended. I can recommend it highly, and you can quote me on that!”
- Fred Lee

M3-Dental Experience™, MedicalGPS’ Patient Experience survey system, continuously monitors, measures, and assists your leadership team with maximizing patient retention and patient loyalty. Frontline support staff and dental care providers see the real-time positive results of providing outstanding customer service and compassionate care.

When it comes to providing superb customer service, most organizations have “pockets of excellence”, and nearly all have “areas of opportunity”. M3-Dental Experience quickly identifies both – real-time – allowing for continuous quality improvement.

M3-Dental Experience goes way beyond just measuring patient satisfaction. Install M3-Dental Experience into your dental care organization to improve an already good performing operation, or, to sustain the outstanding level of service currently being provided today. Leadership will be prepared to lead and effect positive change when embracing M3-Dental Experience.

M3-Dental Experience captures patient feedback electronically, eliminating manual survey tabulation. Survey results are delivered real-time via GPSMapping™, MedicalGPS’ business intelligence solution.

M3-Dental Experience examines each segment of the patient’s experience, from beginning to end, including appointment scheduling, check-in, the dental care provider/patient encounter, checkout and billing.

Features & functionality include continuous monitoring and notification to leadership, real-time, whenever patient feedback warrants follow-up. M3-Dental Experience is the ultimate in exception reporting. Whether reinforcing outstanding customer service or, correcting less-than-acceptable performance, support-staff couching and counseling can occur as soon as possible, oftentimes immediately following the patient’s encounter.