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Telephone Service Improvement Program
Jerry L. Stone, Co-founder MedicalGPS, LLC
PRICE: 89.95
Type of Product: Download
Are you looking to improve telephone customer service while at the same time increase process efficiency?
Now you have all you need to finally "fix the telephones".
Follow MedicalGPS' step-by-step Telephone Service Improvement Program and your healthcare organization will be enjoying improved patient satisfaction as well as increased workflow efficiency within a few short weeks. Using MedicalGPS' proven process improvement program, your patients will notice the improved level of customer service from the first day of implementation.
Telephone Tutorial Excerpt - Click here to preview 13 of 46 pages
INCLUDED in this package:
1. Measure and Assess the Current Telephone Process
Understanding and objectively measuring the effectiveness and efficiency of the existing telephone process allows you and your process re-design team to stay focused.
2. Identify Potential Telephone Handling Process Improvement Opportunities
Using MedicalGPS analysis model spreadsheet contained in this tool kit, after entering the data collected during the process assessment, you will quickly discover layers of the process where multiple or redundant steps are performed whenever a call is "touched".
3. Re-design the Telephone Handling Process Using the 80/20 Pareto Principle
Typically, there will be two or three major areas that need refinement, which will generate a significant favorable impact on the operation. After streamlining these relatively few areas, 80% or more of the efficiency gain can be achieved.
4. “C.P.C.” Communicate, Participate and Celebrate!
Effective communication is so basic and fundamental to a successful process improvement program. Effective communication and participation from administrators, as well as physicians and front-line support staff, results in the successful implementation of a re-designed process – a true cause for celebration.
Requirements: Templates and tools contained in this product are built in Microsoft excel and/or Microsoft PowerPoint and require Microsoft Excel/PowerPoint 2000 or newer. End-users should possess “Intermediate Computer Skills” as related to the use of these software products to effectively utilize this product.
This product may be downloaded now!
Purchase the Telephone Service Improvement Program today and download to your PC within minutes. (Product Download size, 8MB).
Telephone Intake Survey, Process Assessment & Analysis Tool Kit Includes:
Data Collection Survey Tally-sheet Template
Data Collection Input Spreadsheet Template
Analysis Model and Summary Spreadsheet
Time-of-day Disposition - PowerPoint Template 1
Resolved Calls Drill-down - PowerPoint Template 2
Message Calls Drill-down - PowerPoint Template 3
Call "Action-taken" Drill-down - PowerPoint Template 4
RN, LPN and MA - PowerPoint Template 5
Appointment Scheduling Review - PowerPoint Template 6
Clerical Review - PowerPoint Template 7
Disposition Percentage - PowerPoint Template 8
FILES INCLUDED in DOWNLOAD PACKAGE:
Tutorial_Start_Here_READ_FIRST.pdf ( 46 page step-by-step tutorial)Sample_Telephone_Service_Improvement_Program.ppt
Sample_Telephone_Data_Input.xls
Telephone Survey Template.xls
Telephone_Data_Input_Monday.xls
Telephone_Data_Input_Tuesday.xls
Telephone_Data_Input_Wednesday.xls
Telephone_Data_Input_Thursday.xls
Telephone_Data_Input_Friday.xls
Telephone_Data_Input_Saturday.xls
Telephone_Data_Input_Sunday.xls
Click the image to see a larger version.
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