Creating Patient Loyalty, Improving Workflow Efficiency

The Patient Flow Solution - Creating and Sustaining Patient Loyalty
The Patient Flow Solution is designed for healthcare organizations looking for a proven approach to creating sustained patient loyalty by providing outstanding customer service.

Following MedicalGPS’ 10-step approach to process improvement, healthcare organizations enjoy sustained outstanding customer service and experience concurrent improvements in workflow efficiency.

The Patient Flow Solution is a cost effective systematic approach to evaluating and re-designing core workflow systems such as; telephone processing, registration, referrals & pre-certifications, appointment scheduling, exam room utilization, medical records utilization, payment posting, check-out, ancillary scheduling and others.

The Patient Flow Solution - Improving Workflow Efficiency
In his book, “Fourth Generation Management,” Brian Joiner states:

“Real benefits come when managers begin to understand the profound difference between ‘cost cutting’ and ‘eliminating the causes of costs’ ”.

Using MedicalGPS’ proprietary Activity-based Staffing Module, support staff FTE requirements are precisely calculated, unique to each department or cost center, based on that department or cost center’s actual patient visit and/or procedure activity. The result – the right number as well as the appropriate skill-mix of support staff are deployed, ensuring the highest level of quality possible at optimal efficiency.

The Patient Flow Solution is a collaborative approach to improving operations. Physicians, frontline support staff, supervisors, managers and senior administrators work in concert, lead by experienced MedicalGPS executives, to discover and implement real solutions to real, every-day challenges.

The Patient Flow Solution - Key Success Factors
MedicalGPS’ Services & Solutions are the direct result of several years of field-testing and development. While employed by a large Physician Practice Management Company, MedicalGPS’ co-founders, Marty Hudson and Jerry Stone, played a key role in the development and deployment of several programs delivered to large multi-specialty clinics across the nation. More than 55 multi-specialty clinics implemented some, or in many cases all of these programs designed to improve clinic operations. The lessons-learned and overall knowledge obtained by the deployment of these programs and systems into real-world clinic environments has lead to the ultimate refinement of MedicalGPS’ Services & Solutions.

MedicalGPS’ executives align with your organization’s mission and vision to offer a customized, tailored approach to effective positive change within the organization. We establish professional relationships with the senior leadership team, key providers as well as front –line management and support staff. This collaborative approach results in action plans that are clear, concise and specifically tailored to your organization’s needs. In addition, MedicalGPS can simulate outcomes, prior to implementation, utilizing proprietary modeling techniques.

Today, MedicalGPS’ takes the best of what worked during years of field-testing and refinement, and delivers positive results. MedicalGPS has developed a set of scientific analysis tools designed specifically for physician group practices, which enables your management team to quickly evaluate and identify process improvement opportunities. After eight to ten weeks you’re management team will be implementing practical solutions tailored uniquely to their area of responsibility that will result in real bottom-line financial improvements and improved customer service.