PRESS RELEASE FOR IMMEDIATE RELEASE

M3-Patient Experience™
Monitoring, Measuring, & Maximizing Patient Retention and Patient Loyalty - in real time

Brentwood, Tennessee, February 2005— MedicalGPS, LLC announced today the release of M3-Patient Experience™, MedicalGPS’ patient satisfaction survey system that continuously monitors, measures, and maximizes patient loyalty and retention by providing clinic leadership with real-time patient feedback.

M3-Patient Experience, captures patient feedback electronically, greatly reducing, or in many cases, completely eliminating manual survey tabulation. Survey results are delivered via GPSMapping™, MGPS’ business intelligence solution.

M3-Patient Experience clients have the option of providing one, two, or all three methods for collecting feedback: 1) on-line via a secure web-portal, 2) touch-screen kiosks strategically positioned within the facility, or 3) via paper survey forms.

Each segment of the patient’s experience is surveyed, from beginning to end, including appointment scheduling, check-in, rooming, vitals, the provider/patient encounter, ancillaries, checkout and billing.

Features & functionality include continuous monitoring and notification to leadership, real-time, whenever patient feedback warrants follow-up. M3-Patient Experience is the ultimate in exception reporting. Whether reinforcing outstanding customer service or, correcting less-than-acceptable performance, support-staff couching and counseling can occur as soon as possible, oftentimes immediately following the patient’s encounter.

For more information, or to schedule an interview with one of the co-founders of MedicalGPS, LLC Contact Jerry Stone, (615) 467-6338 Office, (615) 364-4415 Cell, or E-mail jerry@medicalgps.com.