What Hospitals and Practice Administrators Have to Say
about M3 Patient Experience

"M3-Patient Experience is the right tool at the right time for HCAPS. M3 captures patient feedback the same day as the patient's visit, or soon afterwards, and provides real-time actionable information to our practice managers and other leadership that use the information to create and sustain a culture of service excellence."

"Since the founding of Iowa Heart Center in 1970, the physicians, staff, and administration of Iowa Heart Center continue to be dedicated to providing quality, leading-edge, compassionate care to our patients and their families. That dedication to being the best has led us to select M3-Patient Experience. M3’s real-time patient feedback allows us the opportunity to preserve, and even further advance our culture of service excellence and compassionate care."

"The leadership team of St. Vincent Physician Network considered several patient satisfaction survey options. What we discovered was, traditional patient satisfaction surveys did not meet our needs to have real-time, on-going patient feedback. Understanding the patient’s needs and having the tools necessary to effect positive change on behalf of the patient is essential to sustaining a culture of service excellence. MedicalGPS' M3-Patient Experience solution provides the actionable information we need."