Just 15 minutes per month? - Outstanding Customer Service and Teamwork: Four Essentials That Result In Success

By: Mark A. Masters, Ph.D.

Healthcare Executives understand the critical role that “people” skills play in the success of their organization. These critical skills create improved patient satisfaction, clinical communication and problem solving. Additionally, effective training reduces staff turnover and mistakes. Research has also proven that when staff have adequate interpersonal skills they are more focused and productive which translates to a better bottom line! There are four essential aspects that will create a successful program.

 

1) The program must work immediately. The employee must be given a simple and easy to use method of understanding themselves and others that starts day one. This method must transfer to each situation they face as they work through the day.

2) The program must be efficient and cost effective. Healthcare is under attack and has seen unprecedented cuts to reimbursement. The training must be delivered in a manner that limits additional pay or overtime of staff. The program must utilize today’s technology and reduce unnecessary expenses in the delivery process.

3) The program results must be real and personal. Relationships must be enhanced as the employee begins to practice their newly acquired “people” skills at work and home. This reinforces and perpetuates the use of their new interpersonal skills.

4) The program must have measurable and sustainable results! The skills that are developed through the training “program” transforms the organization’s culture into one of service excellence! This new culture is sustained by measuring, monitoring and maximizing feedback to front-line staff and decision makers, day-in and day-out, through the use of innovative and cost effective technology.



Interpersonal Healthcare Solution’s (IHS) Virtual Training Center meets all four of these essential requirements with flying colors!

Your staff will begin our training program by completing the PeopleMAP™ Questionnaire and receiving their very own PeopleMAP™ Personal Development Plan. This Plan will help them develop 3 sets of strengths in their personal and professional life.

Starting with the PeopleMAP™ as the foundation, each training module builds on the last, adding additional skills that create success for the employee. This success translates into better teamwork and patient satisfaction in your healthcare setting.

All training is conducted via web-based video modules. Each module has a short workbook and is just 12-15 minutes in length. Yes – that is right – our program requires only 12-15 minutes per month to transform your organization into a culture of service excellence!

Our program reduces work for leadership - The manager is automatically emailed when their employee completes the training and answers the “Quality Check Questions” at the end of each training module.

We want you to experience what we’re talking about by providing you with immediate on-line access to IHS’ “Quick Start” program. This will allow you to personally see how we teach your employees to understand themselves and others.

Click Here to go on-line to experience PeopleMAP. Enter coupon code “QS0209” to view an on-line demo of PeopleMAP. You will absolutely be amazed as your read through your Personal Development Plan finding personal improvement action-items unique to YOU!

Please note:

IHS reserves the right to expire coupon code “QS0209” without notice.



And, you might be wondering at this point –-- yes, IHS’ training is great for leadership teams AND physicians.

One thing is clear – we have the most effective and efficient program for teaching your staff critical people skills on the market. Give us a try – you will be very happy you did!

Mark A. Masters, Ph.D. Licensed Psychologist

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