Fred Lee Endorses MedicalGPS’ Real-Time Patient Feedback System – M3-Patient Experience™
November 21, 2005 – Brentwood, TN – Fred Lee, author of, “If Disney Ran Your Hospital, 9 ½ Things You Would Do Differently”, praised MedicalGPS’ real-time patient feedback system recently. After spending a considerable amount of time and energy reviewing and evaluating MedicalGPS’ automated real-time patient feedback system, M3-Patient Experience™, (formally known as M3-Patient Satisfaction), the following assessment was offered:
"I liked all the questions in your survey and could honestly not think of anything I felt was not covered. It is really an electronic work of art. You are to be highly commended. I can recommend it highly, and you can quote me on that!" Fred Lee
M3-Patient Experience continuously monitors, measures, and assists healthcare professionals with maximizing patient retention and patient loyalty. Frontline support staff, healthcare providers, as well as administration see the real-time positive results of providing outstanding customer service and compassionate care.
“After reading Fred Lee’s book, we were inspired to contact Fred. We wanted first to thank him for expressing, in such an effective way, what we also strongly believe. MedicalGPS’ focus has always been on creating a favorable, memorable experience for the patient, not merely satisfying the patient. M3-Patient Experience, is dedicated to accomplishing exactly what Fred prescribes: monitoring, measuring, and maximizing the patient experience” -- Marty Hudson, MedicalGPS’ President and Co-founder.
“Fred describes several simple-truths that compel patients to share their experience with friends and family. One simple-truth that spoke to me was Fred’s description of the three levels of caring -- competence, courtesy and compassion. Whenever we experience compassion from another person toward us and our circumstance, we’re likely to share that experience days, weeks, or perhaps even years afterwards with our friends and family. We’re tremendously excited about working with Fred and Aura Lee as MedicalGPS delivers M3-Patient Experience and other consumer-focused services and solutions to healthcare organizations.” -- Jerry Stone, MedicalGPS’ Chief Operating Officer and Co-founder.